Streaming now: 7 Practical Ways to Put Sales AI to Work
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Sales AI
Our AI solutions, protected by the Einstein Trust Layer, deliver autonomous, generative, and predictive capabilities built directly into your CRM. Autonomous Agentforce Agents scale your team and drive growth. Your personal Agentforce Assistant boosts productivity, automates tasks, and optimises every interaction. Best of all, setup is easy. Enjoy the flexibility to customise and integrate AI across your operations with the Salesforce Platform.
Leading teams use Sales AI to sell faster and drive productivity.
What can sales teams do with trusted Sales AI?
Drive productivity, accelerate decision making, close faster, and strengthen relationships.
Scale your sales team with autonomous agents.
Agentforce for Sales
Autonomously nurture inbound leads to build pipeline by offloading early funnel activities like outreach, answering product questions, and scheduling meetings. Deliver trusted, accurate responses grounded in CRM data to personalise interactions. Smoothly transition qualified leads to human sellers.
Give every rep a dedicated coach to practice their pitches, handle objections, and negotiate before real customer meetings. Conduct role-plays, tailored to each deal. Provide personalised and objective feedback afterward to help reps close with confidence.
Unleash productivity with generative AI.
Einstein Copilot
Never draft emails from scratch again. Ask Einstein to auto-generate personalised emails grounded in CRM and external data. Help sellers make introductions or send follow-ups in seconds. Automate personalised communications from anywhere you work, including Microsoft Outlook, Gmail, or even LinkedIn.
Say goodbye to flipping through notes. Ask Einstein to synthesize important call information in seconds. Quickly generate concise, actionable summaries from your sales calls or ask Einstein to identify important takeaways and customer sentiment so you have the context you need to move deals forward.
Eliminate one-size-fits-all sales strategies. Generate a customized action plan personalized to your customer and sales process. Increase conversion rates with step-by-step guidance and milestones grounded in CRM data.
Automate prospect and account research. Summarize lead, opportunity, and other CRM records to identify the likelihood of closing a deal, which competitors are involved, and more. Pull in real-time data to understand relevant updates happening in the news. Eliminate manual data entry by asking Einstein to update any lead or opportunity record for you.
Accelerate decisions with predictive AI.
Sales Cloud Einstein
Get rid of manual data entry for good. Automatically capture and sync relevant customer and sales information from your email and calendar. Keep your CRM records and metrics up-to-date with ease.
Prioritise the most critical deals. Avoid the guesswork and get ahead of risks by understanding and actioning based on lead potential, opportunity health, and relevant sales activities.
Drive forecast accuracy with AI-predictions. Get the relevant logic, factors, and business trends that go into the predictions. Easily assess potential gaps in your pipeline and sales process.
Close every call with conversation intelligence.
Einstein Conversation Insights
Know exactly what customers are saying about your competitors and products. Get a birds-eye-view of what's happening across your team's sales calls. Uncover trends that are stalling deals so you can know how to your redefine sales programs, competitive plays, and enablement.
Identify and act on key moments from your sales conversations. Instantly spot customer objections, attitudes on pricing, and questions asked, all without listening to the entire call. Move deals forward fast with conversation insights related to opportunities, delivered in the flow of work.
Teach every rep to sell like the best rep. Ramp up new hires fast by sharing successful sales calls and circulating best-in-class techniques across the team. Create milestone-based sales programs that deliver outcomes.
Make stronger connections with AI that prospects for you.
Buyer Assistant and Einstein Relationship Insights
Take your marketing pipe to sales pipe fast. Replace dead-end, web-to-lead forms with live conversations. Qualify and pass leads to reps right from your website. Empower qualified leads to connect with a rep instantly or schedule a meeting time that works for your prospect.
Uncover relationship networks without any manual research. Understand your prospect and customer network for every deal. Autopopulate contacts and relevant information to help build strong relationships with key decision makers.
Discover new relationships backed by external data. Get crucial context from relevant sources across the web pulled right into your CRM. Automatically update existing records as you learn more.
Become a Salesblazer with free, guided learning on Trailhead.
Complete your sales AI solution with products from across the Customer 360.
Einstein Conversation Insights
Accelerate time to close and scale coaching with actionable insights from your sales calls.
Sales Analytics
Drive forecast accuracy, grow pipeline, and optimize revenue with Sales Cloud and Tableau insights.
Data Cloud
Bring trusted customer data to AI and unlock impactful growth opportunities with a single, unified view of your accounts and sales activities from any data source.
Sales Cloud Pricing.
Select your Sales Cloud edition below. Sales Cloud Unlimited edition includes our full suite of Sales AI products, right out of the box. For the others, you can easily add the products you need.
Starter Suite
The simple CRM suite with marketing, sales and service.
25
€
EUR/User/Month
(Billed monthly or annually)
- Simplified Set-up and Onboarding
- Lead, Account, Contact and Opportunity Management
- Email Integration
Pro Suite
The enhanced CRM suite with even more marketing, sales, service and commerce tools.
100
€
EUR/User/Month
(Billed annually)
- Forecast Management
- Customisable Reports and Dashboards
- Quoting and Contracting
Enterprise
The CRM for sales with more flexibility and web API.
165
€
EUR/User/Month
(Billed annually)
- Sales capabilities in Pro Suite, plus Advanced Pipeline Management & Deal Insights
- Conversation Intelligence
- Workflow and Approvals Automation
Unlimited
The CRM for sales with intelligent automation and developer support built in.
330
€
EUR/User/Month
(Billed annually)
- Everything in Enterprise plus Predictive AI
- Conversation Intelligence and Sales Engagement
- Premier Success Plan and Full Sandbox
Einstein 1 Sales
The best of Salesforce for sales teams in a single offering.
500
€
EUR/User/Month
(Billed annually)
- Everything in Unlimited, plus Generative AI features
- Performance Management, Sales Programmes and Team Collaboration with Slack
- Connect and Unify All Data with Data Cloud and Revenue Intelligence
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
We use Einstein Opportunity Scoring to measure the probability of opportunities being converted to sales and to identify at-risk pipelines. In conjunction with Sales Cloud and Forecasting, it has improved win rate by 14%.
Laurent FarciSVP, media.monks
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Frequently asked questions about AI for Sales
AI can be used in sales to automate and optimise various sales activities, such as lead scoring, customer segmentation, personalised messaging, and sales forecasting. It enables businesses to make data-driven decisions, free up time, and improve sales effectiveness.
AI improves sales by automating repetitive tasks, providing real-time insights into customer behavior, and generating drafts of personalised communication with customers. It also enables businesses to identify new sales opportunities and make data-driven decisions to optimise sales performance.
Artificial intelligence is changing sales by enabling businesses to automate and optimise various sales activities, from lead generation to customer retention. It is also helping businesses make data-driven decisions to improve sales performance and increase revenue.